Help & FAQs
Practical answers about ordering, quotations, delivery and bespoke products. If your question is not here, contact the team.
Ordering and quotations
How do I order?
Products are custom-made to your requirements. Open a product, choose the options in its configurator and send the configuration as a quote request. The team confirms price, lead time and compatibility by email. Any product shown with a price and an Add to cart button can be bought online through Shopify's secure checkout.
What does “Price on application” mean?
Caging, containment, grilles and many racks are made to project requirements, so pricing depends on dimensions, finish and site conditions. Use Configure & request quote and the team will confirm a price by email.
Can I order a bespoke configuration?
Yes. Describe your requirements in the configurator or the quotation form. Bespoke products are designed and manufactured to specification.
Do you install?
Installation by specialist installers is available. Confirm requirements, site access and timescales when you request a quotation.
Delivery and returns
Where can I find delivery information?
Delivery options for stocked products are shown at checkout. Lead times and site access for bespoke items are confirmed on quotation. See the delivery information page for details.
Can bespoke products be returned?
Products made to your specification are not normally returnable unless faulty. The returns page explains the process for stocked items.
Do you ship outside the UK?
Sales and installation are offered worldwide. Contact the team for international projects so delivery and site requirements can be planned together.
Still have a question?
The team can help with specifications, compatibility and project planning.